cavinona

SHIPPING AND RETURNS

Pick-up/Shipment:

Wine can be picked up at 720 Queen St W for no additional charge. All courier shipments in the GTA are subject to a $12.50 delivery fee for the first case and an additional fee ($2.00) for each additional case therein (5 cases or more is free). For shipments outside of the GTA, please call (416) 203-6108 for more rates/details. We delivery twice a week to most parts of the GTA. For clients living outside of the Toronto area we can also ship wines to an LCBO of your choice at no extra cost. The shipment usually takes 4-6 weeks, but may take up to 8 depending on the business of the season and distance the case must travel. Your chosen LCBO store should give you a call to let you know your order has arrived.

Returns:

Loss or damage of goods should be notified to Cavinona Inc immediately upon receipt. Failure to notify us in due time may result in denial of liability. All products returned are subject to a 20% restocking fee. Cavinona Inc's business operations fees are not refundable on returned stock. Corked or otherwise defective wine will be exchanged only if the bottle, including the defective wine, is returned to Cavinona Inc. within the allowable timeframe set out by the LCBO.