Frequently Asked Questions
Wine Club
When you subscribe to the Cavinona Wine Club, in addition to your monthly box you can expect:
- Producer information, tasting notes, and pairing suggestions for each wine
- Monthly pairing and recipe card
- Exclusive discounts for cases of the wines featured in your box
- Access to events
- Merchandise
Order Cut off: To receive the next Cavinona Wine Club shipment, simply sign up before the 30th of the month to receive the next month's box. For example, sign up before May 30th to receive the May box.
Payment: The initial payment is processed at the time of sign up. All subsequent orders will recur automatically on the 20th of the month.
Delivery: Deliveries occur during the last week of the scheduled delivery month. We will notify you when your box ships, and you can expect it to arrive between 1-5 business days.
It depends on when in the month you order and where you are. Orders processed will take 1-5 business days to arrive from the month's ship date. We will notify you when your box ships.
Yes. Cavinona Wine Club is designed to be flexible and accommodating.
If you wish to skip a month, you can easily do so by following these steps:
- Log in to your Cavinona Wine Club account.
- Once logged in, under your name you will find "Manage Membership." Click here to access your membership details.
- Within the account settings, under "YOUR NEXT BILLING DATE," you have the option to skip that month's delivery.
- Confirm your selection to skip the month, and your membership will be adjusted accordingly.
- When you are ready to receive your monthly wine delivery, simply reactivate your membership according to your preferred schedule.
Cavinona Wine Club strives to provide the best of Italian wine experiences.
We understand that choosing wines can be overwhelming, and that's why we take the stress out of the selection process for you. You can trust our team to curate a careful selection of wines that showcase the rich heritage and regional diversity of Italian winemaking. Each monthly wine case is a unique journey through Italy's renowned wine regions, allowing you to discover new flavours and styles with every delivery.
While we do not offer the option to change the wine selections today, we would love to hear from you.Tell us what you would like and we would be happy to talk to you about our full wine Portfolio at Cavinona and how we can meet your wine needs.
Our team of experts is dedicated to selecting a mix of quality wines, ensuring that each box represents the diverse and exquisite expressions of Italian wine.
Rest assured that we are committed to delivering exceptional quality and a delightful wine experience directly to your doorstep. Immerse yourself in the joy of exploring Italian wines without the burden of decision-making.
Salute!
- Log in on the account page by clicking "manage subscriptions"
- Once logged in, under your name you will find "Manage Membership." Click here to access your membership details.
- Within the account settings, you will see options to update your personal information, such as your address, email, and contact details. Click on the relevant fields that you wish to modify.
- After making the desired updates, click on the "Save" or "Update" button to confirm the changes.
100% recyclable, solvent free, water based inks.
General
Due to restrictions from the Alcohol & Gaming Commission of Ontario, wines can only be sold by the case. Generally, cases are either 12 or 6 bottles and will be indicated on the product’s page.
If the wine you are looking for is out of stock, please enter your email into the ‘Notify Me’ box. We keep track of all out of stock requests and may be able to place a special private order on your behalf. Private orders generally take 8-10 weeks to arrive after the order has been placed, but may take longer if we do not meet the minimum case amount to proceed with an order. While it is not possible to do private orders for all of our products, we will do our best to accommodate you.
Yes! Please view the current selection here: Mixed Cases
Of course. Our team is here to help. Give us a call at (416) 203-6108 or send a detailed note to info@cavinona.com. We're excited to support you're wine buying experience.
Absolutely! If you would like to send wine as a gift, you may either purchase a gift card for the recipient or you may order a specific case of wine for delivery or pick up. Please note that if you would like the wine couriered to the recipient’s address they will have to be notified of the purchase to arrange delivery.
Orders can be placed online through cavinona.com or by telephone by calling (416) 203-6108. If you are ordering online, you will be prompted with delivery or pick up options during check out.
If you are placing your order via our website, you may pay securely with either Visa, Mastercard, or American Express. You may also pay with these methods over the phone when you place your order.
Government regulations require that individuals receiving wine orders are 19 years of age or older and are not intoxicated. Delivery agents are obligated to ask for proof of age (requiring two pieces of government issued identification with proof of age) and a signature of receipt.
If you are not happy with your purchase for any reason, you may return it for store credit within 30 days of purchase. Cavinona’s Business Operations Fees (i.e. shipping fees) are not refundable on returned stock.
It is our goal to deliver our products in impeccable condition, however handling glass bottles is difficult and occasionally results in breakage. Loss or damage of goods should be notified to Cavinona Inc. immediately upon receipt. Failure to notify us in due time may result in denial of liability.
Corked or otherwise defective wine will be exchanged or refunded only if the bottle, including the defective wine, is returned to Cavinona Inc. within 6 months of purchase.