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Why can I only order wine by the case?

Due to restrictions from the Alcohol & Gaming Commission of Ontario, wines can only be sold by the case. Generally, cases are either 12 or 6 bottles and will be indicated on the product’s page.

What if the wine I want is out of stock?

If the wine you are looking for is out of stock, please enter your email into the ‘Notify Me’ box. We keep track of all out of stock requests and may be able to place a special private order on your behalf. Private orders generally take 8-10 weeks to arrive after the order has been placed, but may take longer if we do not meet the minimum case amount to proceed with an order. While it is not possible to do private orders for all of our products, we will do our best to accommodate you.

Can I order a mixed case?

Yes! Please view the current selection here: Mixed Cases

Can I speak to a sommelier?

Of course. Our team is here to help. Give us a call at (416) 203-6108 or send a detailed note to info@cavinona.com. We're excited to support you're wine buying experience.

Can I send wine as a gift?

Absolutely! If you would like to send wine as a gift, you may either purchase a gift card for the recipient or you may order a specific case of wine for delivery or pick up. Please note that if you would like the wine couriered to the recipient’s address they will have to be notified of the purchase to arrange delivery.

What does the case price include?

Our case prices include tax, bottle deposit ($.20/bottle) and delivery within the Toronto area. 

How can I place an order?

Orders can be placed online through cavinona.com or by telephone by calling (416) 203-6108. If you are ordering online, you will be prompted with delivery or pick up options during check out.

What forms of payment do you accept?

If you are placing your order via our website, you may pay securely with either Visa, Mastercard, or American Express. You may also pay with these methods over the phone when you place your order. 

What are the delivery & pick up options?

We offer delivery to customers residing within the Province of Ontario. Orders can also be shipped to Cavinona at 510 Front St W for pick up free of charge Monday-Friday from 10:00am - 5:00pm. We can also send your order to your local LCBO for collection there (mixed cases do not apply to this option). 

What if I cannot be home for delivery?

Government regulations require that individuals receiving wine orders are 19 years of age or older and are not intoxicated. Delivery agents are obligated to ask for proof of age (requiring two pieces of government issued identification with proof of age) and a signature of receipt. 

What if I don’t like the wine I ordered?

If you are not happy with your purchase for any reason, you may return it for store credit within 30 days of purchase. Cavinona’s Business Operations Fees (i.e. shipping fees) are not refundable on returned stock.

What if my order is damaged upon arrival?

It is our goal to deliver our products in impeccable condition, however handling glass bottles is difficult and occasionally results in breakage. Loss or damage of goods should be notified to Cavinona Inc. immediately upon receipt. Failure to notify us in due time may result in denial of liability.

What if a bottle from my order is corked or defective?

Corked or otherwise defective wine will be exchanged or refunded only if the bottle, including the defective wine, is returned to Cavinona Inc. within 6 months of purchase.